Customer Success Stories

An Employee Benefits Marketplace with an Engaging Customer Experience

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Parth Kanetkar

Head-Benefit Services

“Innoveo Skye has empowered us to deliver an engaging voluntary benefits marketplace enabling us to be a key solutions strategic partner for our clients.”

Excelity is leveraging Innoveo Skye platform for our HCM digital marketplace and building an ecosystem that supports multichannel and frictionless experience for the end user.”

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Sudheer Noohu

Deputy CEO, CTO

Our Client: Excelity Global

Excelity Global is a leading provider of payroll administration, benefits administration and human capital management across the Asia Pacific region with over 400 clients across 17 countries, serviced through its offices in India, Singapore, China and the Philippines. Excelity partners with organization to solve their human capital challenges by providing tailor made outsourcing solutions that are delivered with precision. 

A Digital Employee Benefits Marketplace

Excelity wanted to create a robust platform, containing a suite of products which can benefit employers and their employees across all countries where Excelity operates.

As part of this project, Innoveo configured a selection of competitive products and integrated them with Excelity’s portal. The key expectation was to have a seamless, end-to-end process for end-customers, so that they could source and purchase products in Excelity’s  benefits marketplace.

The portal also allows users to manage purchase records and also provides alerts or reminders, if any action is required (e.g. policy renewal).

By building an all-inclusive marketplace of voluntary benefits, both insured and non-insured, Excelity strives to become the preferred HR and services partner, enabling their clients to attract and retain talent and build their brand as an employer of choice.

 

Customer centric user journeys with Innoveo Skye®

Innoveo’s experience in developing customer centric user journeys was a key element of successfull project delivery. The marketplace was developed with an engaging and intuitive customer experience at its core, which ensures the higher frequency of usage of the portal, ideally leading to the purchase of more than one product per customer.

As a technology enabler, Innoveo can quickly build and incorporate new products into the marketplace, allowing end-customers to connect to multiple insurers and get the best products that the market has to offer. Thanks to the cloud-based environment, the delivered application also caters to the expected security requirements.