Customer Success Stories

An Omnichannel Insurance Marketplace

Antonio_Casellas_HUB_Puerto_Rico_Innoveo

Antonio Casellas

President & CEO

“Our insurance policy sales process has been very traditional, requiring manual data entry and hand-delivery of policies.

We needed to expedite the process so we could provide our customers with superior customer service, and ensure they receive their policies promptly.

Our vision was to fully digitize the entire process. We knew Innoveo would successfully execute this.”

Our Client: HUB International-Puerto Rico

HUB’s unique decentralized management philosophy and structure believe that each “HUB” should manage its operations independently while leveraging the parent company’s support and resources.

This approach allows HUB International-Puerto Rico to offer its clients a personalized “hands-on approach” while simultaneously integrating a global scope of expertise, worldwide industry trends, and uniform best practices handed down from our Headquarters. At the local level, HUB Puerto Rico is a full-service insurance broker with over 15 years of advocacy.

Products

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ACCIDENTAL

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CANCER

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HOSPITAL CASH

Features

QUOTE & BIND ENDORSEMENT PRICING ENGINE
EMAIL SENDING DOCUMENT GENERATION
PAYMENT GATEWAYS  REPORTING

From Manual Processes to a Fully Digital Experience

HUB International-Puerto Rico wanted to identify how to convert their traditional, in-person sales process that required multiple customer visits to an efficient, fully digital experience, that puts the customer needs at its center.

Before the start of our project, all insurance policies required manual data entry, which was time-consuming and prone to human errors. HUB International-Puerto Rico’s ultimate vision was to provide all stakeholders  – let them be end customers, agents, insurers, or partners – an immersive digital experience to facilitate and enhance their customer journey.

 

An Omnichannel Insurance Marketplace

With the help of our Innoveo Skye® no-code platform, Innoveo provided an end-to-end digital solution, offering straight-through processing from quote to bind, policy issuance, endorsements, and renewals.

The delivered solution enables HUB Puerto Rico to quickly add new insurers and products to the marketplace within days.

Overall, Innoveo converted our client’s retail sales from a largely paper-driven, manual enrollment process to a fully digital, omnichannel marketplace, offering a wide range of insurance products and a flawless digital customer journey.

Highlights

Customer Portal

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Quote & Bind process with multiple business logic

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Endorsements & cancellations

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Payment gateway integration

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Omnichannel experience

Agent Portal

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Enable brokers to quote & sell

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Commission reports

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Workflow management per policy status

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Underwriting rules